VanillaPura™ knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.

By visiting VanillaPura.com, you are accepting the practices described in this Privacy Notice.

WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES VANILLAPURA .COM GATHER?

The information we learn from customers helps us personalize and continually improve your VanillaPura experience. Here are the types of information we gather.

Information You Give Us
You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through VanillaPura .com or one of our third-party sellers; provide information in your account (and you might have more than one if you have used more than one e-mail address when shopping with us) or your profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; or provide and rate reviews. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers) listed in your account settings; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in your profile and financial information.

By placing orders at VanillaPura.com, you understand that credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Automatic Information 
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers sorting; the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the web search features offered by Google Analytics; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access
Examples of information you can access easily at VanillaPura.com include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, and address book); payment settings (including credit card information and promotional certificate and gift card balances); e-mail notification settings (including Product Availability Alerts, Delivers, and newsletters); Recommendations (including Recommended for You and Improve Your Recommendations); shopping lists; and Your Profile (including your product Reviews, Recommendations, and Wish List). 

WHAT ABOUT COOKIES?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as "Recently Viewed Products," "Recommended for You," personalized advertisements on other websites (e.g., Google remarketing after you leave our website), and storage of items in your Shopping Cart between visits.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of Vanilla Pura’s essential features, we recommend that you leave them turned on. 

DOES VANILLAPURA SHARE THE INFORMATION IT RECEIVES?

Information about our customers is an important part of our business, and we do not sell it to others. We share customer information only as described below and with subsidiaries VanillaPura controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Third-Party Service Providers:
In order to keep your information private, third-party providers employed by VanillaPura will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, please read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than those of VanillaPura. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Examples of third party services include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfers:
As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that VanillaPura.com or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of VanillaPura .com and Others:
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply other agreements; or protect the rights, property, or safety of VanillaPura.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With Your Consent:
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. 

HOW SECURE IS INFORMATION ABOUT ME?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. 

WHICH INFORMATION CAN I ACCESS?

VanillaPura.com gives you access to a broad range of information about your account and your interactions with VanillaPura.com for the limited purpose of viewing and, in certain cases, updating that information. Most of that information can be accessed through your VanillaPura customer account.

WHAT CHOICES DO I HAVE?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of many VanillaPura features.

You can add or update certain information on pages such as those referenced in your customer account.

If you do not want to receive e-mail or other mail from us, please adjust your email newsletter preferences.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of VanillaPura's essential features, we recommend that you leave them turned on. 

ARE CHILDREN ALLOWED TO USE VANILLAPURA .COM?

VanillaPura.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use VanillaPura.com only with the involvement of a parent or guardian. 

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Messaging Terms & Conditions

 

VanillaPura | VanillaPura | 2975 W Executive Pkwy Ste 174 Lehi UT US 84043-9417

 

General

 

When you opt-in to the service, we will send you a message to confirm your signup.

 

By opting into messages, you agree to receive recurring automated marketing and informational text messages from VanillaPura for VanillaPura. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

 

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with VanillaPura. VanillaPura reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. VanillaPura also reserves the right to change the short code or phone number where messages are sent.

 

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

 

Your consent to receive marketing messages is not a condition of purchase.

 

Carriers

 

Carriers are not liable for delayed or undelivered messages.

 

Cancellation

 

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from VanillaPura again, just sign up as you did the first time and VanillaPura will start sending messages to you again.

 

Info

 

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at support@vanillapura.com.

 

Transfer of Number

 

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at support@vanillapura.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

 

Privacy

 

If you have any questions about your data or our privacy practices, please visit our [Link to SMS privacy policy].

 

Messaging Terms Changes

 

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes

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CONDITIONS OF USE, NOTICES, AND REVISIONS

If you choose to visit VanillaPura.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Utah. If you have any concern about privacy at VanillaPura.com, please contact us with a thorough description, and we will try to resolve it. Please address concerns to:

Attn: Privacy Concerns Office
VanillaPura
2975 W. Executive Pkwy

Suite 174

Lehi, UT 84043

Or email:

support@VanillaPura.com

 

Our business changes constantly, and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.